REFUND POLICY

1. Receipt Issuance and Verification

1. Receipts: Upon making a donation, donors will receive a receipt from Mulearn Foundation acknowledging their contribution. This receipt serves as proof of donation.
2. Verification: In the event of a refund request, donors must provide the receipt received at the time of donation for verification purposes.

2. Refund Eligibility

1. Notification Period: Donors seeking a refund must contact Mulearn Foundation within 7 days of the donation date to initiate the refund process. Refund requests made after this period may not be considered.
2. Valid Reasons: Refunds may be considered under the following circumstances:
3. Unauthorized transactions or fraudulent activity.
4. Errors in the donation amount.
5. Dissatisfaction with the services provided under a subscription-based donation (see below for subscription-based donations policy).

3. Subscription-Based Donations

1. Subscription Terms: Mulearn Foundation offers subscription-based donation options where donors commit to regular contributions over a specified period.
2. Cancellation: Donors subscribed to recurring donations have the option to cancel their subscription at any time. Upon cancellation, future donations will be discontinued, but previous donations are generally non-refundable.

4. Refund Process

1. Request Submission: Donors must submit their refund request to Mulearn Foundation via refunds@mulearn.org, providing details of the donation, the reason for the refund request, and a copy of the donation receipt.
2. Review and Approval: Mulearn Foundation will review the refund request and may require additional information for verification purposes. Refunds will be approved at the discretion of the Foundation.
3. Refund Issuance: Upon approval, refunds will be processed using the original payment method, unless otherwise specified by the donor.

5. Contact Information

6. Policy Revision